Return Policy

15-Day Return Policy

We want you to be fully satisfied with every item that you purchase from TopMobility.com

If you are not satisfied with a product that you have purchased, you may return it within 15 days of delivery for a full refund of the purchase price, minus the shipping, handling and restocking fees that apply.

The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order to satisfy our return policy. A return authorization is required prior to returning your item. Please view our Return Rules and Restrictions before returning your item.

Please note that some items cannot be returned.

Select products are not able to be returned due to hygenic and safety concerns. To view all nonreturnable items, please view our Return Exceptions.

Give us a call at 1-888-364-3813 and we'll help guide you through the return process.

Please note: Any payment completed via financing or Paypal with a cancellation and/or return, will be accessed between 2-10% in processing fees, in addition to restocking and return shipping fees. 

We cover shipping charges on returned Items only if the item arrives at the designated shipping address defective or damaged. We do not refund shipping charges on Items that are returned due to "buyer remorse."

 

Return Instructions

Here are the basic steps:
  • Contact TopMobility.com by phone or Online within 15-Day of purchase with your sales receipt number, and explain the reasons of your return. Our customer service representative will give you a Return Authorization Number RA#, the shipping return address and the restocking fees associated with that return.
  • Pack the item securely in the original package, if possible. Enclose the original packing slip or a copy of your sales receipt with the item.
  • All products must be returned in new condition, in original boxes, and with all paperwork, parts and accessories to ensure a correct credit. Write clearly the RA# on the Outside of the box.
  • All return shipping charges must be prepaid and shipped back within 15 days. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase usually within 3-5 business days of our receiving and inspecting your returned product. Delays may be experienced in the case of incomplete returns.

  

Return Rules and Restrictions

  • Items returned must be received back within 30 days of initial delivery.
  • You must include the original packing slip or your sales receipt. Be certain to save copies for your records.
  • Your returned item must be in new condition, in original boxes, and with all paperwork, parts and accessories.
  • Shipping and handling costs and other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned merchandise.
  • You can expect a refund in the same form of payment originally used for purchase within 3-5 business days of our receiving and inspecting your returned product, minus shipping/handling and restocking fees.
  • Lift chairs can only be returned due to shipping damage. Once the lift chair has been set up and used, it is not eligible for return.

Call us at 1-888-364-3813 and we'll help guide you through the return process.

 

Return Exceptions

We want you to be fully satisfied with every item that you purchase from TopMobility.com

Our standard return policies do not apply to all items. Some items cannot be returned.

Please call us at 1-888-364-3813 if you have any questions regarding return exceptions.

Non-returnable items include:
  • Bath and Safety Products
  • Personal or Hygiene Products
  • Batteries, Chargers or Electrical components
  • Used equipment
  • Special/custom orders
  • Stair lifts and elevators
  • Beds, Mattresses, and Cushions
  • Replacement Parts
  • Lift chairs that have been custom built, including fabric upgrades or heat and massage options
  • Lift chairs that have been set up and used within the home
  • EWheels recreational scooters

 

Returnable products require a restocking fee and this will be determined as below.

  • Scooters: 20% restocking fee
  • Power Chairs, Auto Lifts & Ramps: 20% restocking fee
  • Lift Chairs & Manual Wheelchairs: 25% restocking fee
  • All other return eligible items: 15% restocking fee

 

Restocking Fees

Non-returnable items include:

  • •Bath and safety products
  • •Personal or hygiene products
  • •Batteries, chargers or electrical components
  • •Used equipment
  • •Special/custom orders
  • •Stair lifts and elevators
  • •Beds, mattresses, and cushions
  • •Replacement Parts
  • •Lift chairs that have been custom built, including fabric upgrades or heat and massage options
  • •Lift chairs that have been set up and used within the home

 

Damage or Defective Items

If you receive a damaged or defective item, contact a Customer Service Department immediately. Top Mobility must be notified within 2 business days. Please supply the Representative with your order number, sales receipt number and tracking number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. TopMobility.com will make every reasonable effort to assist you with your return and replacement of your order. If you do not contact us, you are responsible for all return shipping charges.

 

You can expect a refund in the same form of payment originally used for purchase usually within 3-5 business days of our receiving and inspecting your returned product. Delays may be experienced in the case of incomplete returns.

Please note that shipping and handling costs and other additional charges are non-refundable. And a restocking fee will be deducted.